Account and Data Deletion

1. App and contact

This deletion process applies to the Tripsi mobile app and related Tripsi services operated by Tripsi. Privacy and account deletion requests can be sent to hello@tripsi.app.

2. How to request account deletion

To request deletion of your Tripsi account, email hello@tripsi.app with the subject line “Delete my Tripsi account”.

• Send the request from the email address linked to your Tripsi account when possible.
• Include your Tripsi username, profile link, or account email so we can find the correct account.
• State that you want your Tripsi account and associated account data deleted.
• If you cannot access the email linked to your account, tell us what happened and provide enough information for us to verify that you own the account.

3. Verification and timing

We may ask for additional information to verify account ownership before deleting an account. After verification, we aim to complete deletion within 30 days unless a longer period is required by law, security, fraud-prevention, dispute-resolution, or technical backup processes.

4. Data we delete or anonymize

When we delete a Tripsi account, we delete or anonymize personal data associated with that account from active systems where reasonably possible, including:

• Account and profile details, such as account identifiers, username, name, email, profile photo, biography, badges tied to the account, and account settings.
• Authentication records associated with the Tripsi account, handled through our identity provider.
• User-generated content tied to your account, such as reviews, comments, reports, AI chat feedback, favorites, visits, captures, stories, uploaded media, and similar in-app activity.
• Uploaded files associated with your account, such as avatar images, spot photos, story media, and related CDN records.
• Analytics, diagnostics, and support records that directly identify your account, where deletion or anonymization is reasonably possible.

5. Data we may retain

Some data may be retained for limited reasons even after account deletion. Retained data is kept only as long as reasonably necessary for the purpose described below.

• Security, fraud-prevention, abuse-prevention, audit, and account-integrity records may be retained for up to 24 months, or longer if required to investigate misuse or comply with law.
• Records needed for legal obligations, disputes, enforcement of our Terms, or lawful requests may be retained for the period required by applicable law or the relevant proceeding.
• Backup copies may retain deleted data for up to 90 days before they age out of backup systems.
• Aggregated, anonymized, or de-identified data that can no longer reasonably identify you may be retained for analytics, safety, product improvement, and community integrity.
• Public place information may be preserved in anonymized form when needed to keep Tripsi Spots accurate and safe for the community, but it will no longer identify your deleted account.

6. Before you request deletion

• Account deletion is intended to be permanent. You may lose access to your Tripsi profile, captures, ranking progress, saved spots, stories, AI chat history, and other account features.
• If you later create a new account, previous account data may not be recoverable.
• If Tripsi introduces paid subscriptions or paid features in the future, you may also need to cancel those through the store or payment provider where you subscribed.

7. Other privacy requests

If you want to access, correct, export, or ask questions about your data instead of deleting your account, contact hello@tripsi.app. For broader privacy details, see the Tripsi Privacy Policy.